Friday, February 29, 2008

Hilton Hotels Unveils Training Simulation



The simulation uses a branching dialogue system so team members will select their level of guest interaction from a list to best determine which response best suits each guest's demeanor and attitude while ensuring they are also completing their specific hotel duties (i.e., answering the telephone, checking guests in and out and interacting with guests in lobby) as efficiently as possible. Because guests already have their own set of values with varying degrees of anger and patience levels and flexibility, scoring will be based on the guest's happiness, how quickly, politely and correctly the team member performs.

Read more:
Hilton Garden Inn® Unveils Ultimate Team Play
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